前言 Chapter 1 Taking Restaurant Bookings 餐桌預訂 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 2 Greeting and Seating Guests 迎客引座 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 3 Recommending Food 推薦菜餚 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 4 Ordering Chinese Food 中餐點菜 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 5 Ordering Chinese Beverages 中餐酒水 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 6 Ordering Western Food 西餐點菜 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 7 Ordering Western Beverages 西餐酒水 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練
Chapter 8 Serving Food and Beverages 餐飲服務 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 9 Handling Catering Complaints 餐飲投訴 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練 Chapter 10 Paying the Bill 結賬離店 Part Ⅰ Lead-in 導語 Part Ⅱ Case Analysis 案例分析 Part Ⅲ Key Service Expressions 核心服務用語 Part Ⅳ Widened Knowledge 拓展知識 Part Ⅴ Featured Reading 特色閱讀 Part Ⅵ Situational Practice 情景演練
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