Contents Chapter 1 Basic Knowledge of Business Letter Writing 1.1 Internal Communication Network 1.2 External Communication Network 1.3 Principles of Business Communication 1.4 Format and Elements of a Business Letter Chapter 2 Internal Communication in Writing 2.1 Notices 2.2 Notes 2.3 Memos 2.4 Agenda 2.5 Minutes Chapter 3 Establishing Business Relations 3.1 Letters of Establishing Business Relations 3.2 Status Inquiry Chapter 4 Inquiries, Offers and Responses 4.1 Inquiries 4.2 Offers 4.3 Three Response Methods and Applicable Scenarios Chapter 5 Terms of Payment 5.1 Remittance 5.2 Collection 5.3 Letter of Credit 5.4 Rules for Writing Letters Concerning Payment by L/C 5.5 Typical Letters Related to L/C Chapter 6 Insurance 6.1 Fundamentals of Marine Cargo Insurance 6.2 Insurance Arrangements Chapter 7 Packing and Marking 7.1 Packing 7.2 Marking Chapter 8 Shipment 8.1 Shipment 8.2 Shipping Instructions and Shipping Advice Chapter 9 Complaints and Claims 9.1 Classification of Claims 9.2 Structure of Complaint and Claim Letters 9.3 Types of Complaint and Claim Letters 9.4 Types of Reply Letters to Complaints or Claims Chapter 10 Commodity and Inspection 10.1 Key Elements of Commodity Description 10.2 Inspection Standards and Procedures 10.3 AI-Enabled Tools in Commodity Inspection
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