Pre-Unit Basic Knowledge of Hotel酒店基礎知識 Unit 1 The Front Desk前廳部 Lesson 1 Individual Hotel Reservation 散客酒店預訂 Lesson 2 Group Hotel Reservation 團體酒店預訂 Lesson 3 Pick-up at the Airport 機場接送 Lesson 4 Welcoming the Guests and Check-in 迎賓與入住登記 Lesson 5 Daily Service 日常服務 Lesson 6 Checking Out 結賬離店 Unit 2 The Housekeeping Department客房部 Lesson 1 Introduction to the Room Facilities 房間設施介紹 Lesson 2 Room Cleaning Service 客房清潔服務 Lesson 3 Laundry Service and Turn-down Service 洗衣服務與夜床服務 Unit 3 The Food and Beverage Department餐飲部 Lesson 1 Table Reservation 餐位預訂 Lesson 2 Chinese Dish Service 中餐服務 Lesson 3 Western Dish Service 西餐服務 Lesson 4 Bar Service 酒吧服務 Unit 4 The Business Center商務中心 Lesson 1 Mailing Services 郵寄服務 Lesson 2 Secretarial Services 文秘服務 Lesson 3 Ticket Booking 票務預訂 Lesson 4 Cancellation of Reservation 取消預訂 Unit 5 The Fitness and Recreation Center康樂中心 Lesson 1 The Fitness Center 健身中心 Lesson 2 The Recreation Center 娛樂中心 Lesson 3 The Health Club 養生會所
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