Unit 1 Booking Service 訂票服務 1.1 Flight Tips Rear Seats Are the Safest Ones on the Plane?後排座椅是飛機上最安全的位置嗎？ 1.2 Dialogues (1) Something Is Wrong with Booking on the Website網上訂票遇到問題 (2) Booking a Nonstop Flight 預訂直航班機 (3) Putting a Passenger on a Waiting List 將乘客列入候補名單 (4) Booking for a Vegetarian Passenger 為素食者訂票 1.3 Language Points 1.4 Sentence Patterns Greeting 問候 Off ering Help 提供幫助 Saying Goodbye 告別 Expressing and Answering Gratitude 表達與回應感激 1.5 Language Practice 1.6 Backgrounds How to Buy Air Tickets? 如何購買機票？ 1.7 Exercises 1.8 Supplementary Reading A Flight Attendant, to Be or Not to Be?要不要做個空中乘務人員？ Unit 2 Check-in 辦理值機 2.1 Flight Tips Online Check-in 網上值機 2.2 Dialogues (1) Arranging Check-in for Unaccompanied Children為無人陪伴兒童辦理登機手續 (2) Arranging Check-in for a Disabled Person with a Service Dog為帶有伺服犬的殘障人士辦理登機手續 (3) Off ering Help to Passengers Who Missed Their Flight為誤機的乘客提供幫助 (4) First-Time Self Check-in Kiosk User Asking for Help首次使用自助值機旅客請求協助 (5) Upgrading a Passenger to Business Class 給乘客升至商務艙 2.3 Language Points 2.4 Sentence Patterns Giving Directions and Positions 指引方向與位置 Expressing Certainty and Uncertainty 表達確定與不確定 Expressing Disappointment 表達失望 2.5 Language Practice 2.6 Backgrounds (1) Checking in Animals and Items 為動物和物品辦理登機手續 (2) EU Aviation Security Regulations 歐盟航空安全規定 2.7 Exercises 2.8 Supplementary Reading Baggage Tips 行李小貼士 Unit 3 Security Check 過安檢 3.1 Flight Tips How to Pass Time at the Airport? 如何度過在機場的時光？ 3.2 Dialogues (1) Going Through Security with an Infant 帶嬰兒過安檢 (2) Excess Baggage 超重行李
(3) Food Voucher 食品餐券 3.3 Language Points 3.4 Sentence Patterns Expressing Happiness 表達快樂 Expressing Unhappiness 表達不快 Making Complaints 抱怨 3.5 Language Practice 3.6 Backgrounds Security Procedures 安檢程序 3.7 Exercises 3.8 Supplementary Reading What Can Be Brought on Board? 什麼物品可以帶上飛機？ Unit 4 Duty Free Goods 免稅商品 Unit 5 Welcome Aboard 歡迎登機 Unit 6 In-flight Service(Ⅰ) 飛行中的服務(一) Unit 7 In-flight Service(Ⅱ) 飛行中的服務(二) Unit 8 Special Aid 特殊服務 Unit 9 First Aid 急救 Unit 10 Pre-Landing 準備降落 Unit 11 Arrival(Ⅰ) 到達(一) Unit 12 Arrival(Ⅱ) 到達(二) Unit 13 Customs and Immigration 海關與入境檢查 Appendix Interview Techniques 面試技巧
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