Part 1 Introduction to Hotels 酒店概述 Scene One Getting to Know Hotels 初識酒店 Part 2 The Front Desk 前廳服務英語 Scene One Room Reservations 客房預訂 Scene Two Bellman Service 行李員服務 Scene Three Check-in 登記入住 Scene Four At Information Desk 問詢服務 Scene Five Check-out 結賬離開 Part 3 Housekeeping Department 客房服務英語 Scene One Receiving Guests 迎賓服務 Scene Two Chamber Service 客房服務 Scene Three Laundry Service 洗衣服務 Part 4 Food & Beverage Department 餐飲服務英語 Scene One Table Reservations 預訂餐台 Scene Two Greeting Guests 迎客服務 Scene Three Taking Orders 點菜服務 Scene Four Serving Dishes 席間服務 Scene Five Wine Service 酒水服務 Part 5 Business Center 商務中心服務英語 Scene One General Switchboard 通信服務 Scene Two Secretarial Services 文秘服務 Scene Three Providing Information 提供信息 Part 6 Special Services 特殊服務英語 Scene One Recreation Service 康樂服務 Scene Two At the Cloakroom 寄存服務 Scene Three Handling Complaints 處理投訴 Appendix 附錄 Appendix I: Hotel Management Organization 酒店管理人員崗位英文名稱 Appendix II:Food & Beverage Vocabulary 餐飲常用辭彙 參考文獻
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