本書根據高職高專「工學結合」培養模式編寫。作者根據酒店行業的工作環境和崗位要求，營造了模擬的工作情境，使學生在逐項完成服務工作任務的同時，掌握相應的英語辭彙、英語表達方法和溝通技巧，具備頂崗工作的能力。書中設計了Service Position、Skills and Attainments、Position Knowledge等教學欄目，實現了酒店英語語言運用能力培養和酒店服務能力培養的有機結合。 本書適合高職高專酒店管理專業和旅遊相關專業教學使用，也可作為酒店行業的培訓教材，或酒店從業人員自學之用。 《現代酒店服務英語》和《酒店英語服務實訓》為配套教材，前者供課堂教學使用，後者用於模擬實訓和酒店崗位實訓。本套教材獲評「十二五」「十三五」「十四五」職業教育國家規劃教材。
作者介紹
編者:胡揚政|責編:吳夢佳|總主編:胡揚政//王莉莉
目錄
Chapter One Front Desk Service 前台服務 Unit One Check in 單元 1 入住登記 Service Conversation 1 You Are Our Guests Service Conversation 2 Registering a Group That Has a Reservation Unit Two Complaints and on the Guest's Request 單元 2 處理投訴和回應客人要求 Service Conversation 3 Our Housemaid Will Bring Them to Your Room Soon Service Conversation 4 We Do Apologize for the Inconvenience Chapter Two Reservation Desk Service 客房預訂部服務 Unit Three Room Reservation 單元 3 客房預訂 Service Conversation 5 Accepting a Reservation Service Conversation 6 Recommending Other Hotels Unit Four Revising the Reservation 單元 4 預訂變更 Service Conversation 7 Changing a Reservation Service Conversation 8 Canceling a Reservation for the Guest Chapter Three Concierge Desk Service 禮賓部服務 Unit Five Luggage Service 單元 5 行李服務 Service Conversation 9 Welcome to the Great Wall Hotel Service Conversation 10 Is It Charged or Free Unit Six Car Reservation Service 單元 6 車輛預訂服務 Service Conversation 11 Calling a Taxi at the Hotel Gate Service Conversation 12 Car Reservation at the Concierge Desk Chapter Four Cash Desk Service 收銀台服務 Unit Seven Foreign Currency Exchange 單元 7 外幣兌換 Service Conversation 13 Exchange US dollars into Chinese yuan Service Conversation 14 Changing at the Airport Exchange Office Unit Eight Check Out 單元 8 結賬退宿 Service Conversation 15 Checking Out in Cash Service Conversation 16 Checking Out by Credit Card Unit Nine Solving Problems with the Bill 單元 9 解決賬單問題 Service Conversation 17 Explaining the Bill Service Conversation 18 Here Is the Money You've Overpaid Chapter Five Telephone Desk Service 總機服務 Unit Ten Telephone Operator 單元 10 轉接電話 Service Conversation 19 Outgoing Calls …… Chapter Six Housekeeping Service客房服務 Chapter Seven Restaurant Service餐廳服務 Chapter Eight Bar Service酒吧服務 Chapter Nine Business Center Service （Ⅰ）商務中心服務（一） Chapter Ten Business Center Service （Ⅱ）商務中心服務（二）
Chapter Eleven Health & Recreation Center Service康體中心服務 Chapter Twelve Convention & Exhibition Center Service會展中心服務 Chapter Thirteen Shopping Service商場部服務 Chapter Fourteen Other Service其他服務 參考文獻
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