外貿函電基礎知識 Basics for Correspondence in Foreign Trade 情境一 交易磋商及合同的簽訂 Business Negotiation and Contract Signing 任務一 建立業務聯繫 Establishing Business Relations 任務二 詢盤與發盤 Enquiry and Offer 任務三 還盤與接受 Counter-offer and Acceptance 任務四 合同的簽訂 Signing a Contract 情境二 合同的履行 Fulfilment of Contract 任務五 信用證與付款 L/C and Payment 任務六 樣品與貨物的檢驗 Samples and Inspection of Goods 任務七 貨物的包裝及運輸標誌 Packing and Shipping Marks 任務八 貨物的裝運 Shipment 任務九 交單與付款 Documents Presentation and Payment 任務十 投訴與索賠 Complaint and Claim 情境三 商務關係的維護 Maintenance of Business Relations 任務十一 商務拜訪 Business Visit 任務十二 客戶滿意度調查 Investigation of Customers' Satisfaction 任務十三 新產品介紹與促銷 Introduction and Promotion of New Products 參考文獻 Reference
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