CHAPTER Ⅰ OVERVIEW OF THE HOSPITALITY INDUSTRY CHAPTER Ⅱ THE FRONT OFFICE AND ITS SECTIONS Lesson 1 Introduction to the Front Office Lesson 2 Room Reservations Lesson 3 Bell Service Lesson 4 Concierge Service Lesson 5 Check in Lesson 6 Telephone Service Lesson 7 Business Center Lesson 8 Cashier's Service CHAPTER Ⅲ THE HOUSEKEEPING DEPARTMENT AND ITS SECTIONS Lesson 1 Introduction to the Housekeeping Department Lesson 2 Regular Services Lesson 3 Laundry Service Lesson 4 Personalized Housekeeping Service Lesson 5 Dealing with Emergencies CHAPTER Ⅳ THE FOOD AND BEVERAGE DEPARTMENT Lesson 1 Introduction to the Food and Beverage Department Lesson 2 Taking Restaurant Reservations Lesson 3 Hosting Lesson 4 Taking Orders Lesson 5 Serving Dishes Lesson 6 Bar Service Lesson 7 Room Service Lesson 8 Paying the Bill CHAPTER Ⅴ THE HEALTH AND RECREATION CLUB Lesson 1 Introduction to the Health and Recreation Club Lesson 2 Beauty Salon Lesson 3 Gym Lesson 4 Sauna Bath and Spa Lesson 5 Swimming, Golf, and Karaoke CHAPTER Ⅵ OTHER SERVICES IN THE HOTEL Lesson 1 Dealing with Complaints Lesson 2 Shopping
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