Unit 1 Interview Unit 2 Marketing and Exhibitions Unit 3 At the Meeting Unit 4 Receiving Clients』 Visit and Visiting a Factory Unit 5 Quotation, Counter - offer and Placing an Order Unit 6 Insurance Unit 7 Shipment Unit 8 Payment Unit 9 Packing Unit 10 Commission Unit 11 Complaints and Claims Unit 12 Agency Unit 13 Investment Unit 14 Business Sightseeing Unit 15 Business Etiquette Unit 16 Cross - border E - commerce