Chapter One Basic Knowledge of Business Letter Writing Section One Introduction of Business Letter Writing Section Two Layout of a Business Letter Section Three Structure of Business Letter Section Four Addressing Envelopes Section Five Good Writing Principles Section Six Some Rules of Good Writing Section Seven Useful Words & Expressions Section Eight Useful Sentences Section Nine Exercises Chapter Two Establishing Business Relations Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Three Status Inquiries Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Four Sales Promotion Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Five Inquiries and Replies Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Six Offers and Quotations Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Seven Counter offers Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions
Section Five Useful Sentences Section Six Exercises Chapter Eight Orders and Fulfillment Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Nine Sales Confirmation and Purchase Contract Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Ten Payment Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Eleven Packing Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Twelve Shipment Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Thirteen Insurance Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Chapter Fourteen Agency Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences
Section Six Exercises Chapter Fifteen Complaints and Claims and Settlement Section One Introduction Section Two Writing Guide Section Three Specimen Letters Section Four Useful Words & Expressions Section Five Useful Sentences Section Six Exercises Appendix Try Your Hand 參考文獻
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