Module 1 Front Desk Service 前台服務 Unit 1 Room Reservation 房間預訂 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Unit 2 Check-in & Check-out 入住與退房 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Unit 3 Concierge Service 禮賓服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Module 2 Housekeeping Service 客房服務 Unit 4 Laundry Service 洗衣服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Unit 5 Room Service 送餐服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Unit 6 Wake-up Call Service 叫醒服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Module 3 Catering Service 餐飲服務 Unit 7 Service in Chinese Restaurants 中餐服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video
Part V Comprehensive Task Part VI Expanded Reading Unit 8 Service in Western Restaurants 西餐服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Module 4 Entertainment Service 娛樂服務 Unit 9 Fitness Club Service 健身房服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Unit 10 Recreation Service 娛樂服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Module 5 Business Service 商務服務 Unit 11 Conference Service 會議服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Unit 12 Shopping Service 購物服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Module 6 After-sales Service 售后服務 Unit 13 Maintenance Service 維修服務 Part I Warming Up Part II Listening Practice Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Unit 14 Complaint Service 投訴服務 Part I Warming Up Part II Listening Practice
Part III Useful Expressions Part IV Video Part V Comprehensive Task Part VI Expanded Reading Words and Expressions Keys to Exercises
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