UNIT 1 Room Reservation UNIT 2 Front Desk (I) UNIT 3 Front Desk (II) UNIT 4 Bell Service UNIT 5 Room Service (I) UNIT 6 Room Service (II) UNIT 7 Food and Beverage Service (I) UNIT 8 Food and Beverage Service (II) UNIT 9 Recreational Service UNIT 10 Shopping UNIT 11 Business Center UNIT 12 Foreign Exchange UNIT 13 Maintenance Service UNIT 14 Dealing with Complaints UNIT 15 Payment Handling 不規則動詞表 辭彙表
[