PART ONE PRE-NEGOTIATION CHAPTER 1 Business Manners CHAPTER 2 International Calls CHAPTER 3 Introductions and Greetings CHAPTER 4 Corporate Hospitality CHAPTER 5 Company Description CHAPTER 6 Product Description PART TWO INTERNATIONAL TRADE CHAPTER 7 Inquiries and Offers CHAPTER 8 Price CHAPTER 9 Payment Terms CHAPTER 10 Packing CHAPTER I1 Shipment CHAPTER 12 Signing a Contract CHAPTER 13 Complaints and Adjustments PART THREE INTERNATIONAL ECONOMIC COOPERATION CHAPTER 14 Mergers and Acquisitions CHAPTER 15 Licensing Agreements GLOSSARY