Unit 1 Job Recognition Section 1 Customer Service Responsibilities and Objectives Section 2 Consumption Habits of Customers in Some Countries Section 3 Communication Strategies Section 4 Communication Tools Section 5 Communication Taboos Section 6 Platform Rules Unit 2 Opening Stores Section 1 Company Introduction Section 2 Product Categories Section 3 Company Qualifications Section 4 International certification Unit 3 Products Selection Section 1 Product Selection Overview Section 2 On-Site Selection Section 3 Industry Selection Section 4 Type Selection Unit 4 Product Listing Section 1 Product Title Section 2 Key Words of Products Section 3 Product Attributes Section 4 Product Descriptions Unit 5 Product Promotion Section 1 Product Introduction Section 2 Product Superiority Section 3 Question & Answer Unit 6 Marketing Methods Section 1 Full Store Discount Section 2 Full Reduction Section 3 Coupon Section 4 Affiliate Marketing Unit 7 Online Shop Visitors Section 1 Online Salutation Section 2 Online Store Introduction Section 3 Online Thanks, Apologies and Rejections Unit 8 Business Negotiation Section 1 Enquiry Section 2 Offer Section 3 Counter-Offer Section 4 Products Inventory Section 5 Sample and Freight Unit 9 Order Processing Section 1 Customer Order Section 2 Urging the Payment Section 3 After Payment Section 4 Special Order Unit 10 Instructions for Payment Section 1 Trade Terms Section 2 Mode of Payment Section 3 Payment Habit
Section 4 Process of Payment Section 5 Refund Processing Unit 11 Cross-Border E-commerce Logistics Section 1 Packing of Goods Section 2 Cross-Border E-commerce Logistics Section 3 Logistics Tracking Unit 12 After-Sales Service Section 1 Feedback Section 2 Dealing with Complaints Section 3 Common Disputes and Solutions Section 4 Customer Maintenance Section 5 Case Studies on Dispute Settlement in Cross-Border E-Commerce
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