Module 1 FrontOffice Unit 1 Introduction to Front Office Unit 2 Front-desk Services Unit 3 Services after Check-in Unit 4 Operator Services Module 2 Housekeeping Services Unit 1 Housekeeping Services Unit 2 Laundry Services Unit 3 Emergency Services Module 3 Food and Beverage Unit 1 Chinese Restaurant Unit 2 Western Restaurant Appendix Appendix Ⅰ: Common Sentences for an Operator Appendix Ⅱ: Common Spoken English for Front Desk Service Appendix Ⅲ: Hotel Terminology Appendix Ⅳ: 30 Common English Sentences for Dinner Service Appendix Ⅴ: Common Spoken English for Housekeeping Service Appendix Ⅵ: Common Questions of Competition for Dinner Service References
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