Module 1 Tourism Consultation Task 1 Business Consultation Task 2 Package Tour Task 3 Consultation on Cruise Travel Task 4 Discussion of the Tour Routes Module 2 At the Airport Task 1 Check-in at the Airport Task 2 Security Check Task 3 Customs Inspection Task 4 Ready for Boarding Module 3 On Route Task 1 In-flight Service Task 2 Duty-Free Shopping on Board Task 3 Preparations Before Landing Task 4 Arrival at the Destination Module 4 At the Hotel Task 1 At the Reception Desk Task 2 Hotel Service and Facilities Task 3 Laundry Service Task 4 Check-Out Module 5 At the Restaurant Task 1 Reserving a Table Task 2 Enjoying Chinese Food Task 3 Enjoying Western Food Task 4 Enjoying Special Meal Module 6 City Service Task 1 Shared Bike Task 2 Recreation Task 3 Pubs and Bars Task 4 Currency Exchange Module 7 Sightseeing Task 1 Natural Scenery Task 2 Historical Scenery Task 3 Ancient Gardens Task 4 Museums Module 8 Shopping Task 1 Pottery and Porcelain Task 2 Painting and Calligraphy Task 3 Tea Task 4 Silk Module 9 Pearls of Chinese Culture Task 1 Chinese Operas Task 2 Chinese Martial Arts Task 3 Traditional Chinese Medicine Task 4 Chinese Festivals Module 10 Departure Task 1 Farewell to China Task 2 Suggestions for Better Service Task 3 Extending the Stay Task 4 After-care Service
Module 11 Emergency Cases Task 1 Certificate Loss Task 2 Personal Property Loss Task 3 Food Poisoning Task 4 Illness 參考書目
[