目錄
Introduction: A Basic Overview of Business English Correspondence
Module One Introduction to Business English Correspondence
Section One Objectives
Section Two The Concept of Business English Correspondence
Section Three The Types of Business English Correspondence
Section Four The Structure & Format of Business English Correspondence
Section Five The Addressing Envelopes of Business English Correspondence
Section Six Four Types Writing Principles of Business English Correspondence
Section Seven Exercises for Module One
Project I Transaction Preparation
Module Two Establishing Business Relations
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main points for Establishing Business Relationships
Section Eight Exercises for Module Two
Project II Business Negotiation
Module Three Enquiry, Offer, Counteroffers & Acceptance
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main Points for Enquiry, Offer & Counteroffers
Section Eight Exercises for Module Three
Project III Conclusion of Contract
Module Four Order & Confirmation
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main Points for Orders Letter
Section Eight Exercises for Module Four
Project IV Performance of Contract
Module Five Payment
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main points for Payment Letter
Section Eight Exercises for Module Five
Module Six Packing
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main Points for Packing Letter
Section Eight Exercises for Module Six
Module Seven Shipment
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main Points for Shipment Letter
Section Eight Exercises for Module Seven
Module Eight Insurance
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main Points for Insurance Letter
Section Eight Exercises for Module Eight
Project V After-Sales Service
Module Nine Complaints, Claims & Settlement
Section One Objectives
Section Two Introduction & Typical Structure
Section Three Words & Expressions
Section Four Sample Letters
Section Five Cases Study
Section Six Useful Sentences
Section Seven Main Points for Complaints Claims & Settlement Letter
Section Eight Exercises for Module Nine
Appendix Ⅰ Correspondence Terms and Phrases
Appendix Ⅱ Screenshots of Real Cases of Correspondences
References
[