1 Trade Fair Preparations 2 Establishment of Business Relations 3 Inquiry and Offer 4 Price Negotiation 5 Placing Orders 6 Packing and Labeling 7 Dealing with Freight Forwarders 8 Shipment and Delivery 9 Customer Service and Satisfaction 10 Supplier Evaluation and Selection 11 Employee Appraisal and Recognition 12 Company Culture