Introduction （導論） Chapter One Business Letter Writing （商務信函寫作） Section 1 Introduction Section 2 Language Style of Business letters Section 3 Format of Business Letters Section 4 Layout of the Common Blocked Lines for Business Letters Section 5 Addressing Envelopes Section 6 Exercises Chapter Two Establishment of Business Relations & Credit Status Enquiries（建立業務關係和資信調查） Section 1 Establishment of Business Relations Section 2 Credit Status Enquiries Section 3 Useful Expressions Section 4 Exercises Chapter Three Enquiry and Offer （詢價和報盤） Section 1 Enquiry Section 2 Cuidelines for Writing Enquiries Section 3 Reply to Enquiries： Quotations and Offers Section 4 Important Notes on an Offer Section 5 Guidelines for Replying to Enquiries Section 6 Specimen Letters Section 7 Useful Expressions Section 8 Exercises Chapter Four Response to Offers （回應報價） Section 1 Declining an Offer Section 2 Guidelines for Declining an Offer Section 3 Conditional Acceptance： Counter-offer Section 4 Guidelines for Writing Counter-offer Lettens Section 5 Reply to Counter-offer Section 6 Entire Acceptance Section 7 Guidelines for Writing Acceptanee Letters Section 8 Specimen Letters Section 9 Useful Expressions Section 10 Exercises Chapter Five Order Placing & Replies to Orders （下訂單及對訂單的回應） Section 1 Introduction Section 2 Types of Orders Section 3 Confirmation of an Order Section 4 Useful Expressions Section 5 Exercises Chapter Six International Business Contract （國際商務合同） Section 1 Introduction Section 2 The Contract Heading Section 3 The Recitals Section 4 The Main Body of a Contract Section 5 The Validation of a Contract Section 6 Specimens of Contract Section 7 Useful Expressions Section 8 Exercises Chapter Seven Terms of Payment（支付條款） Section 1 Payment Instruments
Section 2 Terms of Payment Section 3 Specimen Letters Section 4 Useful Expressions Section 5 Exercises Chapter Eight Letter of Credit （信用證） Section 1 Introduction Section 2 Parties in a Letter of Credit Section 3 Contents of a Letter of Credit Section 4 Categories of Letters of Credit Section 5 Basic Documentary Procedure of L/C Section 6 Payment Terms in the Contract Section 7 Specimens of L/C Section 8 Specimen Letters Concerming LC Section 9 Useful Expressions Section 10 Exercises Chapter Nine Shipment and Ocean Bill of Lading （B/L） （裝運及海運提單） Section 1 Ocean Transport Section 2 Terms of Shipment in the Contract and the Covering LC Section 3 Types of Ocean Bill of Lading Section 4 Contents of Ocean B/L and Its Making Section 5 Specimen Letters Section 6 Useful Expressions Section 7 Exercises Chapter Ten Packing（包裝） Section 1 The Importance of Packing in Foreign Trade Section 2 Packing Terms in Foreign Trade Section 3 Different Kinds of Transportation Packing and Their Packaging Containers Section 4 Packing Marks Section 5 Packing List & Weight List Section 6 Specimen Letters Section 7 Useful Expressions Section 8 Exercises Chapter Eleven Insurance （保險） Section 1 Insurance in Foreign Trade Section 2 Marine Insurance Section 3 Types of Coverage Section 4 Effecting Insurance Section 5 Specimen Letters Section 6 Useful Expressions Section 7 Exercises Chapter Twelve Complaints， Disputes and Claims （投訴、爭議與索賠） Section 1 Definition of Complaints， Disputes and Claims Section 2 Different Types of Complaints， Disputes and Claims Section 3 Specimen Letters Section 4 Useful Expressions Section 5 Exercises Chapter Thirteen Agency （代理） Section 1 Introduction Section 2 Relations between Principal and Agent Section 3 What to Be Covered in Agency Agreement
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