Unit 1 Introduction to Logistics Section 1 Theme Warming-up Text 1 What Is Logistics Dialogue 1 Introduction to Logistics Company Section 2 Elevating Vision Text 2 Activities in Logistics System Dialogue 2 Visiting a Logistics Company Section 3 Relevant Knowledge Unit 2 Customer Service Section 1n Theme Warming-up Text 1 What Is Customer Service Dialogue 1 Delay of Delivering Section 2 Elevating Vision Text 2 How to Improve Customer Service Level Dialogue 2Making a Complaint Section 3 Relevant Knowledge Unit 3 Warehousing Section 1 Theme Warming-up TextIWarehouse Operation Dialogue 1 Visiting a Warehouse Section 2Elevating Vision Text 2 Inventory Management Dialogue 2 How Much Should I Order Section 3 Relevant Knowledge Unit 4 Transportation and Distribution Section 1 Theme Warming-up Text 1 Transportation Mode Dialogue 1 Negotiating About the Transportation Conditions Section 2 Elevating Vision Text 2 Distribution Management Dialogue 2 Partial Shipment and Transshipment Section 3 Relevant Knowledge Unit 5 Packaging Section 1 Theme Warming-up Text 1 Introduction of Packaging Dialogue 1 Packing of Silk Stockings Section 2 Elevating Vision Text 2 Functions of Packaging Dialogue 2 The Packaging of Beer Section 3 Relevant Knowledge Unit 6 International Logistics Section 1 Theme Warming-up Text 1 Containerization Dialogue 1 Talking About the Unloading Port Section 2 Elevating Vision Text 2 Main Logistics Documents Dialogue 2 Change the Port of Destination Section 3 Relevant Knowledge Unit 7 Purchasing Section 1 Theme Warming-up
Text 1 Purchasing Dialogue 1 What Is Purchasing Section 2 Elevating Vision Text 2 Purchasing Process Dialogue 2 Ordering Equipment Section 3 Relevant Knowledge Unit 8 The Third Party Logistics Section 1 Theme Warming-up Text 1 The Nature of the Third Party Logistics Dialogue 1 Searching the 3PL Companies Section 2 Elevating Vision Text 2 3PL in China Dialogue 2 Evaluating 3PL Companies Section 3 Relevant Knowledge Unit 9 Supply Chain Management Section 1 Theme Warming up Text 1 Supply Chain Management Dialoguel Developing a Supply Chain Section 2 Elevating Vision Text 2 Developing Trends in Supply Chain Management Dialogue 2 The Possibility of Creating a Supply Chain Section 3 Relevant Knowledge Unit 10 Logistics Information Management Section 1 Theme Warming-up Text 1 The Role of Information Management Dialogue I Difference Between Legacy System and Present System Section 2 Elevating Vision Text 2 Pick-to-Light Basics Dialogue 2 Introduction to Supply Chain Management Information System Section 3 Relevant Knowledge Unit 11 Account Settlement Section 1 Theme Warming-up Text 1 What Is Payment Dialogue 1 Bargaining for Agent Payment Section 2 Elevating Vision Text 2 Letter of Credit Dialogue 2 Bargaining on Freight Rate Section 3 Relevant Knowledge Unit 12 Claim and Settlement Section 1 Theme Warming-uprus Text 1What Is Claim and Settlement Dialogue 1Serving Skill for Complaining Customersr Section 2 Elevating Vision Text 2 Force Majeure Dialogue 2Refuse a Claim Section 3 Relevant Knowledge Reference
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