An Overview of Business Communication Part One Business Letters Chapter 1 Parts and Formats of Business Letters Chapter 2 Sales Letters Chapter 3 Inquiries Chapter 4 Reply to Inquiries Chapter 5 Offers and Counter Proposals Chapter 6 Orders and Supplies Chapter 7 Letters Concerning Shipment Chapter 8 Letters about L/C Payment Chapter 9 Letters about Debt Collection Chapter 10 Claim and Adjustment Letters Part Two Internal Business Communication Chapter 11 Memos Chapter 12 Reports Chapter 13 Meeting Minutes Part Three Miscellaneous Letters Chapter 14 Goodwill Letters (I) Chapter 15 Goodwill Letters (II) Chapter 16 Goodwill Letters (III) Chapter 17 Application Letters Chapter 18 Resume Chapter 19 Recommendations Chapter 20 Hiring Letters Chapter 21 Resignations and Replies Chapter 22 Appointments and Reservations Chapter 23 Faxes Chapter 24 Emails Bibliography
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