Chapter 1 Logistics Part 1 Preview: The Nature and Historical Development of Logistics Part 2 In-class Activities: Daily Communication and E-mail Writing Part 3 After-class Activities: Conduct a Case Study Part 4 Vocational Skills: Key Elements of a Presentation Chapter 2 Warehouse Management Part 1 Preview: The History and Practices of Warehousing Part 2 In-class Activities: Receiving Calls and Apology Letter Writing Part 3 After-class Activities: Share Your Predictions Part 4 Vocational Skills: Context in Presentation Chapter 3 Inventory Part 1 Preview: The Significance of Inventory Management Part 2 In-class Activities: Oral Report and Briefing Writing Part 3 After-class Activities: Create Your Briefing Part 4 Vocational Skills: Becoming a Successful Presenter Chapter 4 Transportation Management Part 1 Preview: Transportation Modes and Technologies Part 2 In-class Activities: Negotiation on Shipment and Sales Letter Writing Part 3 After-class Activities: Share Your Strategies Part 4 Vocational Skills: Keep Your Audience Engaged Chapter 5 Packaging Part 1 Preview: The Definition and Function of Packaging Part 2 In-class Activities: Create Your Advertisement Part 3 After-class Activities: Share Your Design Part 4 Vocational Skills: Verbal Message in a Presentation Chapter 6 Distribution Part 1 Preview: Smart Choice of Distribution Part 2 In-class Activities: Parcel Tracking and Report Writing Part 3 After-class Activities: Share Your Solution Part 4 Vocational Skills: Non-verbal Message in Presentations Chapter 7 Procurement Part 1 Preview: Procurement Process and History Part 2 In-class Activities: Placing Orders and Memo Writing Part 3 After-class Activities: Justify Yourself Part 4 Vocational Skills：Dressing in Presentation Chapter 8 Supply Chain Management Part 1 Preview: Significance of Effective Supply Chain Management Part 2 In-class Activities: Receiving the Supplier and Complaint Letter Writing Part 3 After-class Activities: Conduct a Research Part 4 Vocational Skill: Methods to Deliver a Presentation Chapter 9 Logistics Information System Part 1 Preview: New Technologies in the Logistics Industry Part 2 In-class Activities: Talking about Bills of Lading and Creation of Commercial Invoice Part 3 After-class Activities: Make Interpretations Part 4 Vocational Skill: Factors Influencing the Effectiveness of a Presentation Chapter 10 Customer Service Part 1 Preview: Definition and Strategies Part 2 In-class Activities: Customer Communication and Follow-up Letter Writing
Part 3 After-class Activities: Create Your Own Definition Part 4 Vocational Skills: Visual Aids in Presentation Chapter 11 International Logistics Part 1 Preview: Definition, Function and Trends Part 2 In-class Activities: Dealing with International Warehousing and Freight Part 3 After-class Activities: Make Comparisons Part 4 Vocational Skills: Interaction with the Audience as an Expert Chapter 12 Third-Party Logistics & Reverse Logistics Part 1 Preview: Definitions and Functions Part 2 In-class Activities: Meeting Discussion and Contract Writing Part 3 After-class Activities: Find the Preferences Part 4 Vocational Skills: Ways to Make Your Presentation More Interactive
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