Item 1 Meeting Guests 迎接客人 Model 1 Meeting Guests at the Airport 接機服務 Model 2 A Welcome Speech 歡迎詞 Model 3 On the Way to the Hotel 至飯店途中 Model 4 China-a Country with an Ancient Civilization 中國——文明古國 Item 2 Hotel Check-in 飯店入住登記 Model 1 Hotel Room Reservation 預訂客房 Model 2 Checking in 入住登記 Model 3 Itinerary Planning 行程安排 Model 4 Process of Hotel Guest Registration 基本人住登記程序 Item 3 Housekeeping Service 客房服務 Model 1 Escorting the Guest into the Guest Room 陪送客人進房 Model 2 Making up the Room 收拾房間 Model 3 About Room Service Order 客房用餐服務 Model 4 Hotels Today 今日酒店 Item 4 Food & Beverage Service 餐飲服務 Model 1 Reserving a Table 預訂餐桌 Model 2 Food & Beverage Service 餐飲服務 Model 3 The Payment 付款 Model 4 The Chinese Food 中國飲食 Item 5 City Sightseeing and Transportation 都市觀光和交通 Model 1 City Tours 都市游 Model 2 Car Rental Service 租車服務 Model 3 Xikou 溪口 Item 6 The Service of Travel Destinations 旅遊目的地服務 Model 1 Narrations on Tour 沿途講解 Model 2 At the Ticket Box 在售票處 Model 3 Asking the Way問路 Model 4 The Role of a Tour Guide 導遊的職責 Item 7 Tour of Gardens 園林遊覽 Model 1 A Trip to the Yuyuan Garden 遊覽豫園 Model 2 Touring the Summer Palace 遊覽頤和園 Model 3 The Four Elements in a Traditional Garden 園林四要素 Model 4 Suzhou Gardens 蘇州園林 Item 8 Tour of Mountains 山、水之旅 Model 1 In Huangshan 黃山之旅 Model 2 A Trip in Guilin 遊覽桂林 Model 3 Huangguoshu Waterfall 黃果樹瀑布 Model 4 West Lake 西湖 Item 9 Tour of Temples 中國廟宇 Model 1 Visiting the Jade Buddha Temple 遊覽玉佛寺 Model 2 Visiting the Confucius Temple 孔子廟 Model 3 Visiting the Wudang Mountain 遊覽武當山 Item 10 Tours of Historical Sites 名勝古跡之旅 Model 1 A Tour of the Forbidden City 遊覽紫禁城 Model 2 The Tour of the Great Wall 長城之旅 Model 3 The Tianyi Pavilion Library 天一閣藏書樓 Item 11 Tour of Chinese Characteristic Culture 中國特色文化之旅 Model 1 Tai Chi 太極拳 Model 2 Spring Festival 春節
Model 3 Peking Opera 京劇 Model 4 China-Home of Tea 茶鄉中國 Item 12 Shopping 旅遊購物 Model I Chinese Calligraphy 中國書法 Model 2 Antiques and Ancient Furniture 古玩傢具 Model 3 Shopping Service 購物服務 Model 4 Jade Culture 玉器文化 Item 13 Handling Problems & Emergencies 處理問題與緊急情況 Model 1 A Delayed Flight 航班延誤 Model 2 Calling the First Aid Center 打電話到急救中心 Model 3 First Aid Techniques 急救技術 Item 14 Handling Customer Complaints 顧客投訴處理服務 Model 1 Complaining about the Food 食品投訴 Model 2 A Tour Guide or a Shopping Guide 導遊還是導購 Model 3 A Complaint Letter on Holiday Booking 旅遊預訂投訴信 Item 15 Checking Out 結賬退房服務 Model 1 Checking Out 退房服務 Model 2 Paying by Credit Card 信用卡付賬 Model 3 Paying with a Traveler's Check 旅行支票付賬 Model 4 Checkout Service Procedures 退房結賬程序 Item 16 Farewell, China 再見，中國 Model 1 See you Again Soon 再見 Model 2 Seeing Guests off at the Airport 機場送客 Model 3 A Farewell Speech 歡送詞 Appendix 1 The Eight Different Cooking Styles in China 中國八大菜系 Appendix 2 Listening material 聽力材料 References 參考文獻
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