Module One Ticket Service Task 1 Ticket Reservations Service Task 2 Ticket Refund Service Task 3 Ticket Change Service Module Two Check-in and Baggage Service Task 1 Passenger Check-in Service Task 2 Baggage Check-in Service Task 3 Baggage Delivery Service Module Three Security Check Service Task 1 Certificate Check Service Task 2 Carry-on Luggage Check Service Task 3 Personal Check Service Module Four Waiting and Boarding Service Task 1 Eating at the Airport Task 2 Irregular Flight Service Task 3 Boarding Passengers Service Module Five Cabin Service Task 1 Pre-flight Task 2 During the Flight Task 3 After Landing 參考文獻
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