Unit 1 Dress Code in the Workplace Lead-in While Class Situation 1 Dress Formally in the Workplace Situation 2 Dress Business Casual in the Workplace After Class Unit 2 Phone Cal.t Handling Lead-in While Class Situation 1 Phone Call Making and Handling Situation 2 Complaint Phone Calls After Class Unit 3 Daily Reception Lead-in While Class Situation 1 Daily Reception at Workplace Situation 2 Daily Reception out of Workplace After Class Unit 4 Business Travel Arrangement Lead-in While Class Situation 1 Preparation for Business Travel Situation 2 Accommodation for Business Travel After Class Unit 5 Sociat Activity and Etiquette Lead-in While Class Situation 1 Formal Banquet Preparation Situation 2 Socialize in Cross-cultural Banquet After Class Unit 6 Meeting Arrangement Lead-in While Class Situation 1 Before Meeting Situation 2 While Meeting After Class Unit 7 Mail Handling Lead-in While Class Situation 1 Paper Mail Handling Situation 2 Email Writing After Class Unit 8 Business Negotiation Lead-in While Class Situation 1 Business Negotiation Preparation Situation 2 Closing Business Negotiation with Contract After Class
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