Module I Basics for International Business Correspondence CHAPTER I INTERNATIONAL BUSINESS ENGLISH I. About the Course II. Guidelines for Effective Business Correspondence III. Layout of Business Emails and Letters Business Link Skill Training Module II Establishing Business Relations CHAPTER II ESTABLISHING BUSINESS RELATIONS Lesson 1 (A) Self-Introduction (B) Highlighting Advantages Lesson 2 (A) A First Inquiry (B) A Reply to the Above Lesson 3 Contact Customers after Fair Business Link Skill Training Useful Expressions Module III Business Negotiations CHAPTER III INQUIRY AND REPLY Lesson 4 (A) Inquiring for Quantity Discount (B) A Reply to the Above Lesson 5 Asking to Quote Two Kinds of Prices Lesson 6 A Tabulated Order Inquiry Skill Training Useful Expressions CHAPTER IV OFFERS AND COUNTER-OFFERS Lesson 7 A Non-Firm Offer Lesson 8 A Counter Offer Lesson 9 Offering Substitute Material Business Link Skill Training Useful Expressions CHAPTER V ORDERS AND CONTRACTS Lesson 10 (A) Asking to Send an S/C (B) A Reply to the Above Lesson 11 (A) Asking to Send PO (B) A Reply to the Above Lesson 12 Sending S/C and PI Business Link Skill Training Useful Expressions CHAPTER VI PRODUCTION & INSPECTION Lesson 13 (A) Inline Inspection Reports (B) Advising the Production Schedule Lesson 14 Failed in Inspection Lesson 15 Asking to Release the Shipment Business Link Skill Training Useful Expressions CHAPTER VII PAYMENT
Lesson 16 Payment Negotiation Lesson 17 (A) Proposing Payment by D/P at Sight (B) A Reply to the Above Lesson 18 Settling Balance Payment Skill Training Useful Expressions CHAPTER VIII ESTABLISHMENT OF L/C AND AMENDMENT TO L/C Lesson 19 (A) Urging Establishment of L/C (1) (B) Urging Establishment of L/C (2) Lesson 20 Amend the L/C with Correct Amount Lesson 21 (A) Amendment to L/C (B) Amending L/C to Allow Transshipment Business Link Skill Training Useful Expressions CHAPTER IX PACKING & MARKING Lesson 22 Inner Packing & Labeling Lesson 23 Outer Packing Lesson 24 Container Loading Business Link Skill Training Useful Expressions CHAPTER X SHIPMENT Lesson 25 (A) Shipping Instructions (B) A Reply Lesson 26 (A) Confirming Delivery Date (1) (B) Confirming Delivery Date (2) Lesson 27 Asking for Partial Shipment Business Link Skill Training Useful Expressions CHAPTER XI INSURANCE Lesson 28 Insurance Information Lesson 29 Insurance Clause Lesson 30 Asking the Seller to Cover Insurance Business Link Skill Training Useful Expressions CHAPTER XII COMPLAINTS, CLAIMS AND SETTLEMENT Lesson 31 Claim on Export Carton Lesson 32 Settling Complaint Lesson 33 Settlement on Inferior Quality Business Link Skill Training Useful Expressions APPENDIX
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