Chapter 1 Front Office Orientation of Hotel Industry Orientation of Front Office Organization Chart of Front Office Project 1 Operator Project 2 Reservation Project 3 Concierge Project 4 Check-in Project 5 Checkout Project 6 Information Project 7 Complaints Chapter 2 Housekeeping Orientation of Housekeeping Organization Chart of Housekeeping Project 1 Room Cleaning Project 2 Laundry Project 3 Maintenance Project 4 Other Services Project 5 Complaints Chapter 3 Food and Beverage Orientation of Food and Beverage Organization Chart of Food and Beverage Project 1 Table Reservation Project 2 Chinese Restaurant Project 3 Western Restaurant Project 4 Bar Project 5 Room Service Project 6 Banquet Project 7 Complaints Chapter 4 Recreation Orientation of Recreation Organization Chart of Recreation Center Project 1 Fitting Room and Swimming Pool Project 2 SPA References
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