Unit 1 An Overview of Hotels Unit 2 Reservation Service Unit 3 Reception Service Unit 4 Bell Service Unit 5 Service Center Unit 6 Western Food Service Unit 7 Chinese Food Service Unit 8 Room Service Unit 9 Banquet Service Unit 10 Bar Service Unit 11 Chamber Service Unit 12 Laundry Service Unit 13 Personalized Service Unit 14 Repair and Maintenance Service Unit 15 Health and Recreation Service Unit 16 Handling Complaints 參考文獻
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