第1章 客戶選購階段What Choose to Buy 1.1 網路商店The E-shop UNIT 01 介紹店鋪信息The Information of Store UNIT 02 幫助客人選購Serve Well in Choosing UNIT 03 商品已下架The Goods has been Withdrawn UNIT 04 商家不在線Not Online UNIT 05 商品限購Restriction on Purchases UNIT 06 庫存不足Out of Stock UNIT 07 額外服務Additional Services 1.2 常規營銷Promotional Messages UNIT 01 商家促銷Business Promotion UNIT 02 節日促銷Holiday Promotion UNIT 03 新品發布New Product Release 第2章 客戶議價階段Bargaining with Guests 2.1 商品最終價格Delivered Prices UNIT 01 討價還價Bargaining UNIT 02 各種促銷折扣Promotions and Discounts UNIT 03 零售和批發Retail and Wholesale 2.2 支付管理Payment Management UNIT 01 更新支付鏈接Create New Payment Link UNIT 02 介紹退款程序Tell Guests How to Claim a Refund UNIT 03 定期購Scheduled Payment UNIT 04 分期付款Payment by Installments UNIT 05 下訂單Placing an Order 第3章 物流與售后服務Logistics and After-sales Service 3.1 物流選擇Shipping Options UNIT 01 郵政特快專遞EMS UNIT 02 國際快遞International Express UNIT 03 國際專線Special Line Express UNIT 04 國際小包International Air Mail 3.2 發貨管理Delivery Management UNIT 01 產品包裝Packing of Products UNIT 02 提醒買家已發貨Reminding the Buyer of the Ship Date UNIT 03 延遲發貨Delaying the Delivery 3.3 售后服務After-sale Service UNIT 01 維修服務Maintenance Service UNIT 02 退換貨處理Handling the R.eturning and Changing 3.4 特殊情況Special Situation UNIT 01 不可抗力The Force Majeure UNIT 02 客戶更改地址Customer Changing Address UNIT 03 取消訂單Canceling the Order 第4章 線下商務談判Offline Business Negotiation 4.1 接待客戶Reception of Clients UNIT 01 預約安排 Appointment Arrangement UNIT 02 參觀工廠Visit the Factory 4.2 商務合作形式The Format of Co-operation UNIT 01 合資經營Joint Venture UNIT 02 技術轉讓Technology Transfer UNIT 03 補償貿易Compensation Trade UNIT 04 商務代理Business Agency
4.3 談判事宜Matters related to negotiation UNIT 01 產品議價Negotiated Purchasing Price UNIT 02 再次協商Renegotiating UNIT 03 達成交易Sign a Contract 第5章 處理客戶反饋和投訴 5.1 客戶反饋Feedback UNIT 01 邀請客戶反饋Any Feedback Please UNIT 02 處理差評Deal with Bad Reviews 5.2 客戶投訴Complaints UNIT 01 零部件缺失The parts are lost UNIT 02 發錯貨物Sending the Wrong Order UNIT 03 未通知發貨No Notice of Delivery UNIT 04 商品缺貨Be in Short Supply UNIT 05 要求提供產品標籤 Ask For the Product Label UNIT 06 增值稅發票VAT Invoice 第6章 商務往來函電Business correspondence 6.1 商定產品和價格Start Making Order UNIT 01 詢盤The Inquiry UNIT 02 報盤The Offer UNIT 03 還盤Counter Offer UNIT 04 確定最終價格Finally Settle the Price 6.2 產品細節交涉Negotiate product details UNIT 01 給客戶準備樣品Preparing Samples For Customers UNIT 02 討論包裝問題Discuss Packaging UNIT 03 訂單確認Order Confirmation UNIT 04 寄出催單函Mail Out Reminder UNIT 05 催款及收到付款通知Push Payment and Receive the Response 第7章 售后函電After-sale Mail 7.1 收到投訴Had few Complaints UNIT 01 質量投訴Quality Complaints UNIT 02 交貨期投訴Delivery Time Complaints UNIT 03 服務投訴Service Complaints UNIT 04 客戶提出索賠To Lodge a Claim 7.2 售后服務After-sale Service UNIT 01 詢問產品銷售情況Inquiring Sales UNIT 02 告知售后服務電話After-sale Service Hotline UNIT 03 推薦相關產品Recommending Related Products 第8章 日常郵件交流Daily Communication Email 8.1 各項信息交流Information Communication UNIT 01 出差的自動回復Auto-reply For Business Trip UNIT 02 公司地址變更通知Announcement of Change in the Office Address UNIT 03 郵箱地址變更通知Announcement of Email Change UNIT 04 休假通知Leave Notice UNIT 05 離職通知Notice of Resignation UNIT 06 祝賀升職Congratulations on Promotion UNIT 07 寄送小禮物Sending Some Gifts 8.2 節日問候Holiday Greetings UNIT 01 聖誕問候X』mas Greetings UNIT 02 新年問候New Year Greetings UNIT 03 感恩節問候Thanksgiving Day Greetings
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