Preface Program One Knowing About Hotel Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Two Introduction of Major Hotel Departments Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Three Training on the Job Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Four Market Survey and Analysis Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Five Work Plan Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Six Assign Tasks Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Seven New Products Development Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Eight Public Relations Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Nine Contracts and Agreements
Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Ten Hotel Purchasing Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Eleven Work Summary Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Twelve Performance Assessment Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Thirteen Rewards and Reprimands Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Fourteen Personnel Transfer Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Program Fifteen Hotel Development Part I Listening Comprehension Part Ⅱ Try to Speak More Part Ⅲ More Situational Practice Part Ⅳ Entertainment Part V Practical Writing Keys to Part One of Each Program
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