Chapter 1 Fundamentals of Business Communication Part 1 Business Knowledge Section 1 Basic Parts of a Business English Letter Section 2 Writing Principles of Business English Letters Section 3 Formats of Business English Letters Section 4 Email Etiquette Part 2 Typical Phrases for Business English Emails Part 3 Skill Training Part 4 Additional Reading Chapter 2 Establishment of Business Relations Part 1 Business Knowledge Section 1 Ways to Establish Business Relations Section 2 How to Make a Credit Status Enquiry Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 3 Enquiry Part 1 Business Knowledge Section 1 What Is an Enquiry in International Business Section 2 How to Make an Enquiry Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 4 Offer and Counter Offer Part 1 Business Knowledge Section 1 Offer, Firm Offer and Non-firm Offer Section 2 Counter Offer Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 5 Acceptance and Orders Part 1 Business Knowledge Section 1 Acceptance Section 2 Order Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 6 Contracts Part 1 Business Knowledge Section 1 Contracts in Business Section 2 Format and Main Contents of a Contract or Confirmation Part 2 Case Study
Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 7 Payment Part 1 Business Knowledge Section 1 Modes of Payment Section 2 Circulation Process of Documentary L/C Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 8 Packing Part 1 Business Knowledge Section 1 What Is Packing？ Section 2 Packing Marks Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 9 Insurance Part 1 Business Knowledge Section 1 Covering Cargo Insurance Section 2 A General Introduction to China's Cargo Insurance Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 10 Shipment Part 1 Business Knowledge Section 1 International Transportation of Goods Section 2 Bill of Lading Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading Chapter 11 Complaints and Claims Part 1 Business Knowledge Section 1 Complaints and Claims Section 2 How to Handle Complaints and Claims Part 2 Case Study Part 3 Functional Sentence Patterns Part 4 Situational Dialogs Part 5 Skill Training Part 6 Additional Reading
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