Part One Oral English for Cabin Crew Unit 1 Welcoming Aboard and Seat Arrangement Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 2 Pre-flight Cabin Check Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 3 In-flight Service Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 4 Meal and Beverage Services Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 5 Duty-Free Sales and Entertainment Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 6 Emergency Procedures Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 7 Before and After Landing Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 8 In-flight Announcement Basic Terms Language Focus Announcements Exercises Further Learning Part Two Oral English for Ground Crew
Unit 9 Information Inquiry Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 10 Ticket Service Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 11 Check-in Service Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 12 Baggage Service Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 13 Flight Delay Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 14 Transfer and Transit Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 15 VIP Service Basic Terms Language Focus Situational Dialogues Exercises Further Learning Unit 16 Announcement Basic Terms Language Focus Announcements Exercises Further Learning References
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