本書緊密結合民航服務工作實際，根據民航不同崗位要求，將工作中常用的專業辭彙、短語、句子進行總結，並編寫成對話及課文，內容貼近工作實際。全書採用情境模擬、任務驅動的體例編寫，使學生在模擬對話、閱讀文章和完成任務的同時掌握基礎專業知識，提高航空英語的運用能力和交際能力。本書分為9個模塊，分別為票務服務（Ticket Service）、值機服務（Check-in Service）、安全檢查（Security Check）、聯檢（Associated Examinations）、登機口出發（At the Departure Area）、旅客到達（Arrival Passengers' Formalities）、航班不正常情況（Flight Irregularities）、其他服務（Other Services）、機場購物與娛樂（Shopping and Entertaining at the Airport）。每個模塊分為若干任務，每個任務由導入、對話、專業句式、練習及閱讀理解5部分組成，書後附有辭彙表。 本書可作為高等院校民航服務專業的英語教材，也可作為民航從業人員的參考書。
作者介紹
編者:翟靜//甘萍//毛譯旋|責編:李薇
目錄
Module 1 Ticket Service Task 1 Telephone Inquiry Task 2 Telephone Reservation Task 3 Purchasing the Ticket Task 4 Change of Ticket and Endorsement Task 5 Ticket Endorsement Task 6 Ticket Refund Module 2 Check-in Service Task 1 Check-in Procedure Task 2 Baggage Check-in Task 3 Check-in for Special Passengers Module 3 Security Check Task 1 Managing the Crowds & Checking the Pass Task 2 Checldng the Body Task 5 Checldng Carry-on Baggage Module 4 Associated Examinations Task 1 The Customs at the Airport Task 2 At the Airport Quarantine Inspection of China Sector and at the Frontier Inspection Module 5 At the Departure Area Task 1 Inquiring Service at the Departure Area Task 2 Check-in Oversized Baggage at the Gate Task 3 Boarding Task 4 Special Circumstances Module 6 Arrival Passengers' Formalities Task 1 Domestic Passengers Task 2 International Passengers Module 7 Flight Irregularities Task 1 Flight Delays Task 2 Flight Cancellation Task 3 Overbooking Module 8 Other Services Task 1 Lost and Found Task 2 Inquiry Service at the Information Desk Module 9 Shopping arnd Entertaining at the Airport Task 1 Shopping at the Airport Task 2 Entertaining at the Airport Glossary Key to Exercises References
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