Chapter 1 Front Office Unit 1 Room Reservation Unit 2 Bell Service Unit 3 Check-in Service Unit 4 Concierge Service Unit 5 Operator Service Unit 6 Business Center Unit 7 Cashier Service Unit 8 Settling Guests' Complaints Chapter 2 Housekeeping Department Unit 9 Guide Guests to Their Rooms Unit 10 Room Cleaning Service Unit 11 Laundry Service Unit 12 Maintenance Service Unit 13 Room Service Chapter 3 Food and Beverage Department Unit 14 Table Reservations Unit 15 Seating Guests Unit 16 Taking Orders Unit 17 Serving Dishes Unit 18 Drinks Unit 19 Dealing with Complaints in the Restaurant Unit 20 Paying the Bill Chapter 4 Convention and Recreation Center Unit 21 Convention Service Unit 22 Recreation and Fitness Service 參考文獻
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