Unit 1 Ticket Service 1.1 Booking Tickets 1.1.1 Language Points and Useful Sentence Patterns 1.1.2 Dialogues 1.1.3 Cultural Background 1.2 Inquiring Information 1.2.1 Language Points and Useful Sentence Patterns 1.2.2 Dialogues 1.2.3 Cultural Background 1.3 Cancelling Flight 1.3.1 Language Points and Useful Sentence Patterns 1.3.2 Dialogues 1.3.3 Cultural Background 1.4 Confirming Flight 1.4.1 Language Points and Useful Sentence Patterns 1.4.2 Dialogues 1.4.3 Cultural Background 1.5 Altering Flight 1.5.1 Language Points and Useful Sentence Patterns 1.5.2 Dialogues 1.5.3 Cultural Background Unit 2 Airport Service 2.1 Consultation 2.1.1 Language Points and Useful Sentence Patterns 2.1.2 Dialogues 2.1.3 Cultural Background 2.2 Currency Exchange 2.2.1 Language Points and Useful Sentence Patterns 2.2.2 Dialogues 2.2.3 Cultural Background 2.3 Left Baggage 2.3.1 Language Points and Useful Sentence Patterns 2.3.2 Dialogues 2.3.3 Cultural Background 2.4 Parcel Mail 2.4.1 Language Points and Useful Sentence Patterns 2.4.2 Dialogues 2.4.3 Cultural Background 2.5 Lost and Found 2.5.1 Language Points and Useful Sentence Patterns 2.5.2 Dialogues 2.5.3 Cultural Background 2.6 Shopping and Dining 2.6.1 Language Points and Useful Sentence Patterns 2.6.2 Dialogues 2.6.3 Cultural Background 2.7 Broadcast 2.7.1 Language Points and Useful Sentence Patterns 2.7.2 Broadcasts 2.7.3 Cultural Background
Unit 3 Check-in Service (Domestic and International Check-in) 3.1 Normal Check-in Process 3.1.1 Language Points and Useful Sentence Patterns 3.1.2 Dialogues 3.1.3 Cultural Background 3.2 Baggage Check-in and Transport 3.2.1 Language Points and Useful Sentence Patterns 3.2.2 Dialogues 3.2.3 Cultural Background 3.3 Special Passenger Classification 3.3.1 Language Points and Useful Sentence Patterns 3.3.2 Dialogues 3.3.3 Cultural Background 3.4 Special Trip Passenger Classification 3.4.1 Language Points and Useful Sentence Patterns 3.4.2 Dialogues 3.4.3 Cultural Background 3.5 Trip Related Services 3.5.1 Language Points and Useful Sentence Patterns 3.5.2 Dialogues 3.5.3 Cultural Background Unit 4 Abnormal Flight 4.1 Flight Delay 4.1.1 Language Points and Useful Sentence Patterns 4.1.2 Dialogues 4.1.3 Cultural Background 4.2 Scheduled Flight 4.2.1 Language Points and Useful Sentence Patterns 4.2.2 Dialogues 4.2.3 Cultural Background 4.3 Flight Cancellations 4.3.1 Language Points and Useful Sentence Patterns 4.3.2 Dialogues 4.3.3 Cultural Background 4.4 Alternate Airport 4.4.1 Language Points and Useful Sentence Patterns 4.4.2 Dialogues 4.4.3 Cultural Background Unit 5 Arrival Passengers Formalities 5.1 Luggage Claim 5.1.1 Language Points and Useful Sentence Patterns 5.1.2 Dialogues 5.1.3 Cultural Background 5.2 Baggage Missing 5.2.1 Language Points and Useful Sentence Patterns 5.2.2 Dialogues 5.2.3 Cultural Background 5.3 Inspection and Quarantine 5.3.1 Language Points and Useful Sentence Patterns 5.3.2 Dialogues
5.3.3 Cultural Background 5.4 Customs and Immigration 5.4.1 Language Points and Useful Sentence Patterns 5.4.2 Dialogues 5.4.3 Cultural Background Unit 6 Touring, Shopping and Entertaining in Airport 6.1 Touring in the Airport 6.1.1 Language Points and Useful Sentence Patterns 6.1.2 Dialogues 6.1.3 Cultural Background 6.2 Duty-free Shop 6.2.1 Language Points and Useful Sentence Patterns 6.2.2 Dialogues 6.2.3 Cultural Background 6.3 At the Restaurant 6.3.1 Language Points and Useful 6.3.2 Dialogues 6.3.3 Cultural Background 6.4 Entertaining Center 6.4.1 Language Points and Useful Sentence Patterns 6.4.2 Dialogues 6.4.3 Cultural Background 附錄 附錄A：機場服務辭彙 附錄B：機場主要設施 附錄C：世界主要城市機場二字/三字代碼 參考文獻
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