Unit 1 General Knowledge of Hospitality Unit 2 Reservation Service Unit 3 Check in Service Unit 4 Concierge Service Unit 5 Check out Service Unit 6 Room Cleaning and Laundry Service Unit 7 Other Services in Housekeeping Department Unit 8 Chinese Restaurant Service Unit 9 Western Restaurant Service Unit 10 Room Service Unit 11 Banquet and Beverage Service Unit 12 Telephone Service Unit 13 Business Center Unit 14 Sales and Shopping Center service Unit 15 Events and Recreational Services Unit 16 Handling Complaints and Unexpected Affairs
[