PART ONE Learn to Be a Tour Guide Chapter One General Knowledge about Tour Guide I. Related Expressions and Definitions II. Types of Tour Guide III. Duties of Tour Guide IV. Prerequisites for Becoming a Tour Guide V. Five Roles of Tour Guide VI. Main Tasks for Tour Guide Chapter Two Preparation Service I. Preparation Work II. Some Specific Tasks III. Pre-tour Preparation IV. Planning a Tour V. Travel Schedules PART TWO Working Procedures for Tour Guides Chapter One Meeting and Greeting I. Meeting Service II. A Welcome Speech Chapter Two Service on the Way to the Hotel I. Speeches for Service on the Way to the Hotel II. Sample Speeches of Service on the Way to the Hotel III. Dialogues for Service on the Way to the Hotel Chapter Three Hotel Accommodation I. Hotel Introduction by a Tour Guide II. Room Reservation III. Registration IV. Checking in V. Checking out Chapter Four Itinerary Discussion I. Designing an Itinerary II. Discussing an Itinerary III. Announcing an Itinerary Chapter Five Food and Beverage I . Chinese and Western Breakfast II. Eight Styles of Chinese Cuisine III. Services in the Restaurant IV. Wine and Tea Chapter Six Service on the Way to a Tourist Site I. General Introduction II. Speeches on the Way to a Tourist Site III. Dialogues on the Way to a Tourist Site Chapter Seven Travelling on Site I. Tour Commentary Writing and Translation II. Introduction Proficiency for a Tour Guide III. Touring in Scenic Spots in Xi'an Chapter Eight Shopping and Souvenir I. General Introduction II. Sample Dialogues on Shopping III. Local Tourist Souvenirs in Xi'an Chapter Nine Entertainment and Culture
I. General Introduction II. Typical Art Forms of Chinese Entertainment III. Local Entertainment in Xi'an Chapter Ten Complaint and Emergency I. General Introduction II. Handling of Complaint III. Dialogues on Complaint Chapter Eleven Farewell I. General Introduction II. Formal and Informal Farewell Speech III. Dialogues on Farewell PART THREE English Tour Guide Qualification Examination I . Evaluation Standard II. Introduction about the Exam III. Examination Syllabus IV. Sample of the Oral Exam V. Sample of the Written Exam VI. Tour Commentary in Exam on Scenic Spots in Shaanxi 1. Museum of Forest of Stone Tablets 2. The Yellow Emperor Mausoleum 3. Big Wild Goose Pagoda 4. Huaqing Hot Spring 5. Museum of Terracotta Warriors and Horses 6. Shaanxi History Museum 7. Huashan Mountain 8. Famen Temple
[