Part 1 Courtesy Service接待禮儀篇 Unit 1 Greetings & Introductions問候與介紹 Unit 2 Thanks & Apologies致謝與道歉 Unit 3 Farewells告別 Part 2 Hotel Service酒店服務篇 Unit 4 Room Reservation客房預訂 Unit 5 Concierge Service禮賓服務 Unit 6 Checking In入住登記 Unit 7 Chamber Service客房服務 Unit 8 Taking Order點菜 Unit 9 Paying Bills in the Restaurant餐廳結賬 Unit 10 Room Service送餐服務 Unit 11 Recreation & Fitness Center康樂中心 Unit 12 Tickets Service票務服務 Unit 13 Business Center商務中心 Unit 14 Conference Service會議服務 Unit 15 Dealing with the Complaints處理投訴 Unit 16 Checking Out結賬離店 Part 3 Tour Guide Service 導遊服務篇 Unit 17 On the Plane在飛機上 Unit 18 At the Customs在海關 Unit 19 Meeting Guests at the Airport接機 Unit 20 On the Way to the Hotel去酒店 Unit 21 Helping the Tourists Check In幫助入住酒店 Unit 22 Sightseeing (I)景點參觀（I） Unit 23 Sightseeing (II)景點參觀（II） Unit 24 Shopping購物 Unit 25 Handling Problems and Emergencies處理突發事件 Unit 26 Farewell at the Airport機場道別 Appendix 附錄 Appendix I Keys to the Exercises練習答案 Appendix II Tapescripts錄音材料
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