Chapter 1 Introduction 1.1 Overview of DRM 1.2 Related Subjects and Theoretical Models of DRM Chapter 2 Communication 2.1 Overview of Communication 2.2 Communication Methods and Techniques 2.3 Prevention and Overcoming of Communication Barriers Chapter 3 Decision-Making 3.1 Decision Overview 3.2 Decision-Making Factors 3.3 Methods to Improve the Quality of Decision-Making Chapter 4 Workload Management 4.1 Situation Awareness of Dispatchers 4.2 Stress Management of Dispatchers 4.3 Workload of dispatchers 4.4 Case Analysis Chapter 5 Human Factors and Error Management 5.1 Human Factors in Operation Control 5.2 Error Management 5.3 Countermeasures to Prevent Errors in Dispatch Chapter 6 Team Building and Collaboration 6.1 Team Building 6.2 The Importance of Teamwork 6.3 How to Improve Teamwork 6.4 Team Performance Management Chapter 7 Airlines DRM Training and Management 7.1 Specification of DRM Training 7.2 DRM Training for Airlines 7.3 Assessment of DRM Training Chapter 8 DRM Skill Assessment 8.1 Demand Analysis of Dispatcher DRM Skills 8.2 DRM SkillAssessment Index System 8.3 DRM Skills Assessment Method 8.4 DRM Skill Management Appendix Appendix I: CBTA Framework (FOO/FD) Appendix II: DRM Skill Assessment Indicators Questionnaire for Dispatchers from Airlines Appendix III: DRM SkillAssessment List Appendix IV: Work Record Sheet Appendix V: Communication Record Appendix VI: SBT Tasks Checklist Appendix VII: Gold Medal Intuition Test References
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