內容大鋼
本書是國際上專門論述績效管理問題的權威著作，原著第1版由中國人民大學出版社率先引進出版，多年來受到國內讀者的普遍好評，被國內許多高校選作課程的指定用書。
全書條理清晰，論述簡潔，不僅從宏觀層面對績效管理全過程進行了全景畫卷式的描述，而且深入探討了績效管理更微觀、更具體的問題，每處涉及操作的內容都詳細列舉了需要注意的事項以及可以作為參考的標準和模板。
第4版是最新版，廣泛吸收了績效管理領域的前沿研究成果，增添了新的內容、材料、文獻、專欄，闡明了實施績效管理時所處情境的重要性，強調了人力資源部門在績效管理中的兩個關鍵角色，解釋了組織和工作性質所發生的重要變化以及這些變化對績效管理體系的設計和實施產生的影響。
本書案例豐富，非常適合國內雙語或全英語教學課程使用，也適合人力資源管理從業者學習參考。
作者介紹
赫爾曼·阿吉斯|責編:徐凌
赫爾曼·阿吉斯（Herman Aguinis），美國印第安納大學凱利商學院組織行為與人力資源教授、全球組織效率研究所首任所長。美國心理學會、工業與組織心理學學會會士，美國管理學會研究方法分會會長。主要研究領域為人力資本的獲得、開發和使用等，著有《心理學與人力資源管理》《績效管理》等，在Academy of Management Journal, Academy of Management Review, Applied Psychology Journal等學術期刊發表論文近百篇。
目錄
Preface and Introduction
Part Ⅰ STRATEGIC AND GENERAL CONSIDERATIONS
1 Performance Management in Context
1-1 Definition of Performance Management
1-2 Purposes of Performance Management Systems
1-3 The Performance Management Contribution
1-4 When Performance Management Breaks Down: Dangers of Poorly Implemented Systems
1-5 Characteristics of an Ideal Performance Management System
1-6 Integration with Other Human Resources and Development Activities
1-7 The Future is Now: Performance Management and the Nature of Work and Organizations Today
Summary points
Exercise 1-1 Ideal Versus Actual Performance Management System
Exercise 1-2 Distinguishing Performance Management Systems from Performance Appraisal Systems
Case Study 1-1 Performance Management at Network Solutions, Inc.
Case Study 1-2 Performance Management at CRB, Inc.
Endnotes
2 Performance Management Process
2-1 Prerequisites
2-2 Performance Planning
2-3 Performance Execution
2-4 Performance Assessment
2-5 Performance Review
Summary points
Exercise 2-1 Work (Job) Analysis
Exercise 2-2 Performance Review Meeting
Case Study 2-1 Disrupted Links in the Performance Management Process at Omega, Inc.
Case Study 2-2 Performance Management at KS Cleaners
Endnotes
3 Performance Management and Strategic P1anning
3-1 Definition and Purposes of Strategic Planning
3-2 Process of Linking Performance Management to the Strategic Plan
3-3 Strategic Planning Process
3-4 Building Support and Answering the "What's in it for me" Question
Summary points
Exercise 3-1 Linking Individual with Unit and Organizational Priorities
Exercise 3-2 Building Support for a Performance Management System at the Gao, Inc.
Case Study 3-1 Evaluating Vision and Mission Statement at PepsiCo
Case Study 3-2 Linking Performance Management to Strategy at Practer & Gamble
Endnotes
Part Ⅱ SYSTEM INPLEMENTATION
4 Defining Performance and Choosing a Measurement Approach
4-1 Defining Performance: Behaviors and Results
4-2 Determinants of Performance: Abilities and Other Traits, Knowledge and Skills, and Context
4-3 Performance Dimensions
4-4 Approaches to Measuring Performance
Summary points
Exercise 4-1 Do You Have What it Takes? Assessing your Own Extreme Ounership
Exercise 4-2 Role Play: Diagnosing Causes of Poor Performance
Case Study 4-1 Diferentiating Task from Contextual Performance at Pharma Co.Company
Endnotes
5 Measuring Results and Behaviors
5-1 Measuring Results
5-2 Measuring Behaviors
5-3 The Role of Context
Summary points
Exercise 5-1 Measuring Competencies at Miduestern United States Department of Transportation
Exercise 5-2 Creating Behaviorally Anchored Rating Scales (BARS) for Evaluating Business Student Performance in Team Projects
Case Study 5-1 Acountabilities, Objectives, and Standards at Disney
Case Study 5-2 Eoaluating Objectives and Standards at Disney
Endnotes
6 Performance Analytics
6-1 Useful Components of Appraisal Forms
6-2 Desirable Features of Appraisal Forms
6-3 Determining Overall Rating
6-4 Appraisal Period and Number of Formal Meetings
6-5 Performance Touchpoints: Sources of Performance Data
6-6 Understanding Intentional Rating Distortion: A Model of Rater Motivation
Summary points
Exercise 6-1 Choosing a Performance Appraisal Form Vendor
Exercise 6-2 Employee Performance Monitoring at Tumgo: Good or Bad Idea?
Case Study 6-1 Judgmental and Mechanical Methods of Assigning Overall Performance Score at The Daily Planet
Case Study 6-2 Minimizing Distortions in Performance Data at Expert Enginering, Inc.
Endnotes
7 Roling Out the Performance Management System
7-1 Communication Plan
7-2 Appeals Process
7-3 Training Programs for Minimizing Unintentional Rating Errors
7-4 Pilot Testing
7-5 Ongoing Monitoring and Evaluation
Summary points
Exercise 7-1 Training Raters at Big Quality Care Center
Exercise 7-2 Proposing an Appeals Process for Nursing Homes
Case Study 7-1 Implementing a Performance Management Communication Plan at Acounting, Inc.
Case Study 7-2 Implementing an Appeals Process at Acounting, Inc.
Endnotes
Part Ⅲ EMPLOYEE AND LEADERSHIP DEVELOPMENT
8 Performance Management and Employee Development
8-1 Personal Development Plans
8-2 Direct Supervisor's Role
8-3 Multisource Feedback Systems
Summary points
Exercise 8-1 Makinsg the Case for a rop Notch Mulisource FedacksSystem Demo 2s
Exercise 8-2 Obtaining Multisource Feedback on Your Orwn Performance
Case Study 8-1 Content ofa Personal Developmental Plan at Brainstorm, Inc.
Case Study 8-2 Improving a Personal Development Plan at Brainstorm, Inc.-Part Ⅱ
Endnotes
9 Performance Management Leadership
9-1 Coaching
9-2 Coaching Styles
9-3 Coaching Process
9-4 Coaching, Development, and Performance Review Metings
Summary points
Exercise 9-1 What Is Your Coaching Style?
Exercise 9-2 Dealing with Defensiveness
Case Study 9-1 Was Robert Eaton a Good Performance Management Leader?
Case Studiy 9-2 Performance Management Leadership at Henrys Commercial Sales and Leasing
Endnotes
Part Ⅳ REWARD SYSTEMA, LEGAL ISSUES, AND TEAM PERFORMANCE MANAGEMENT
10 Performance Management, Rewards, and the Law
10-1 Definition of Reward Systems
10-2 Traditional and Contingent Pay Plans
10-3 Reasons for Introducing Contingent Pay Plans
10-4 Possible Problems Associated with Contingent Pay Plans
10-5 Selecting a Contingent Pay Plan
10-6 Putting Pay in Context
10-7 Performance Management and the Law
10-8 Some Legal Principles Affecting Performance Management
10-9 Laws Affecting Perfonnance Management
Summary points
Exercise 10-1 Proposing a Contingent Pay Plan for SOM Architectural Film
Exercise 10-2 Performance Management Mock Trial
Case Study 10-1 Contingency Pay Plan at Altenergy LLC
Case Studiy 10-2 Possible Illegal Discrimination at Tractors, Inc.
Endnotes
11 Team Performance Management
11-1 Definition and Importance of Teams
11-2 Types of Teams and Implications for Team Performance Management
11-3 Purposes and Challenges of Team Performance Management
11-4 Including Team Performance in the Performance Management System
11-5 Rewarding Team Performance
Summary points
Exercise 11-1 Team Performance Management at Bose
Exercise 11-2 Team Performance Review
Case Study 11-1 Team Performance Management at American Electric and Gas
Case Studiy 11-2 Team-Based Rewards for the State of Georgia
Endnotes
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