Unit 1 E-business Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 2 Business Relations Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 3 Enquiry, Offer and Counter-offer Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 4 Business Negotiation Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 5 Insurance Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 6 Packin and Shi ment Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 7 Terms of Payment Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 8 Placing an Order Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks Unit 9 Contract Part I Lead-in Tasks Part 11 Listening Tasks Part 111 Speaking Tasks Part IV Additional Tasks Unit 10 Complaints, Claims and Settlement Part I Lead-in Tasks Part II Listening Tasks Part III Speaking Tasks Part IV Additional Tasks
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