目錄
Unit 1 Basic Knowledge of Business Correspondence Writing
Ⅰ Form and Structure of Business Letters
l. Form
2. Structure
3. Addressing Envelopes
Ⅱ Writing Principles of Business Letters
1. Courtesy
2. Consideration
3. Completeness
4. Clarity
5. Conciseness
6. Concreteness
7. Correctness
Ⅲ The Layout of Fax and Email Message
1. Fax
2. E-mail
Exercises
Unit 2 Establishing Business Relations & Inquiring Credit Reference
I Letters for Establishing Business Relations
1. Importer Writes to Exporter
2. Self Introduction by Exporter
3. Exporter Writes to Importer
4. Self-Introduction by Manufacturer
5. Manufacturer Writes to Importer
Ⅱ Inquiring Credit Reference
1. Letter Referring to a Bank Reference
2. Reply to the Above
Ⅲ Supplement: Some Useful Sentences on Establishing Business Relations & Inquiring Credh Reference
Exercises
Unit 3 Enquiries and Replies
I The Letters of Enquiries and Replies
1. General Enquiry and Reply
Unit 4 Quotations, Sales Letters, Firm Offers & Counter Offers
Unit 5 Orders, Acceptances and Rejections
Unit 6 Sales Confirmation and Purchase Contract
Unit 7 Payment
Unit 8 Transport and Insurance
Unit 9 Complaint, Claim and Settlement
Unit 10 Case Study
Unit 11 Letter of Intent, Agreements and Contracts
Unit 12 Invitation for Bids, Bid, Notice of Award
Unit 13 Social Contact Correspondences
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