Chapter 1 Reception Part 1 Airport Pick-up Part 2 Welcome Speech Chapter 2 Hotel Part 1 Facilities and Services Part 2 Dealing with Complaints Chapter 3 Food Part 1 Chinese and Western Food Part 2 Group Dining Chapter 4 Activity Part 1 Souvenir Shopping Part 2 Recreation Options Chapter 5 Sightseeing Part 1 Briefing on Scenic Spot Part 2 Handling Emergencies Chapter 6 Service Part 1 Itinerary Planning Part 2 Tourism Promotion
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