編者:(英)鮑勃·迪格南
鮑勃·迪格南Bob Dignen is a director of York Associates and author of several best-sellingbusiness English publications. He specialises in intercultural skills programmes andinter'national team seminars which he delivers to clients in Germany, SwitzerlandIceland and Sweden. He is accredited to use The International Profiler (anintercultural profiling tool) and is also an advanced practitioner of TMP (TeamManagement Profile-an international team profiling tool).www. cambridge.org/elt/communicatingacrosscultures
目錄
Preparing to communicate across cultures 1 Developing intercultu ral skills A Desc ribing corporate cultu res B Developing flexible thinking to deal with diffe rent inte rcultural situations 2 Managing fi rst meetings A Strategies for managing fi rst meetings B Building relationships 3 Communicating effectively A Communicating clearly-good and bad news B Managing conversation styles 4 Managing international meetings A Decision making B Dealing with diffe rent and difficult styles of communication 5 Becoming a better listener A Clarifying meaning B Listening effectively 6 Presenting across cultu res A Customising your message for diffe rent audiences B Managing questions effectively 7 Writing emails A Communicating clearly in emails B Communicating sensitive messages effectively 8 Negotiating ac ross cultures A Setting clear objectives for a negotiation B Influencing strategies for negotiations 9 Managing conflict A Understanding and avoiding conflict B Dealing with conflict 10 Working in an international team A Introducing yourself to your team B Giving and responding to team feedback 11 Managing diversity and c reativity A Getting{he besl out of an international team B Problem—solving techniques 12 Profiling you r intercultu ral competence Self-profiling of inte rcultural competence and development of a pe rsona action nlan Huaio scrlpts Key and commentary Communication tasks Further reading Acknowledaements
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