目錄
Praise for Crucial Accountability讀者推薦
Foreword序言
Preface:A Note to Our Readers前言:寫給讀者的話
Acknowledgments致謝
About the Authors關於作者
INTRODUCTION What Is Crucial Accountability?And Who Cares?
引言 什麼是關鍵責任?誰關心?
Stepping Up to Violated Expectations走近違反預期的行為
It』S aMathThing這是算術問題
The Silent Majority沉默的大多數
Dealing with Disappointments應對失望
Crucial Accountability關鍵責任
Positive Deviance積極問責
ButWillItWorkforMe?但這會適用於我嗎?
0neFinalNote最後一點
PART ONE Work on Me First: What to Do Before an Accountability Discussion
第一部分 從我做起:在問責對話之前要做什麼
CHAPTER 1 Choose What and If: How to Know What Conversation to Hold and If You Should Hold It
第1章 選擇談什麼和是否談:如何知道你要談什麼,以及你是否應該談論它
CHAPTER 2 Master My Stories: How to Get Your Head Right Before Opening Your Mouth
第2章 掌控我的故事:如何在開口之前保持頭腦清醒
PART TWO Create Safety: What to Do During an Accountability Discussion
第二部分 營造安全氛圍:在問責對話過程中要做什麼
CHAPTER 3 Describe the Gap: How to Start an Accountability Discussion
第3章 描述差距:如何開始一場問責對話
CHAPTER 4 Make It Motivating: How to Help Others Want to Take Action
第4章 激發動機:如何幫助他人使之想要採取行動
CHAPTER 5 Make It Easy: How to Make Keeping Commitments (Almost) Painless
第5章 化難為易:如何讓他人(幾乎)不痛苦地遵守承諾
CHAPTER 6 Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk
第6章 保持專註和靈活:當他人轉移話題、大喊大叫或生氣時做什麼
PART THREE Move to Action: What to Do After an Accountability Discussion
第三部分 走向行動:在問責對話之後要做什麼
CHAPTER 7 Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action
第7章 商定一個行動計劃並跟進:如何取得承諾並付諸行動
CHAPTER 8 Put It All Together: How to Solve Big, Sticky, Complicated Problems
第8章 整合起來:如何解決大的、棘手的、複雜的問題
CHAPTER 9 The 12 「Yeah-Buts」: How to Deal with the Truly Tough
第9章 12 個「對,但是」情況:如何應對真正艱難的處境
APPENDIX A Where Do You Stand? A Self-Assessment for Measuring Your Accountability Discussion Skills
附錄A 你的問責對話技能處在哪個水平? 一份自我評估表
APPENDIX B Six-Source Diagnostic Questions: The Six-Source Model
附錄B 基於行為的6 個影響源的診斷問題:影響源模型
APPENDIX C When Things Go Right
附錄C 當事情進展順利時
APPENDIX D Discussion Questions for Reading Groups
附錄D 供閱讀小組討論的問題