Human resources Unit 1 Staff development and training Unit 2 Job descriptions and job satisfaction Unit 3 Getting the right job Unit 4 Making contact Grammar workshop 1(Unit 1-4) Marketing Unit 5 Breaking into the market Unit 6 Launching a product Unit 7 A stand at a trade fair Unit 8 Being persuasive Grammar workshop 2(Unit 5-8) Entrepreneurship Unit 9 Starting a business Unit 10 Financing a start-up Unit 11 Expanding to Europe Unit 12 Presenting your business idea Grammar workshop 3(Unit 9-12) Business abroad Unit 13 Arranging business travel Unit 14 Business conference Unit 15 Business meeting Unit 16 Spending the sales budget Grammar workshop 4(Unit 13-16) Change Unit 17 School media and business Unit 18 Business and the environment Unit 19 A staff survey Unit 20 Offshoring and outsourcing Grammar workshop 5(Unit 17-20) Customer relations Unit 21 Customer satisfaction and loyalty Unit 22 Communication with customers Unit 23 Corresponding with customers Unit 24 Business across cultures Grammar workshop 6(Unit 21-24) Writing reference Word lists Exam skills and Exam practice Contents of exam section Answer key Transcripts
[