Management Unit 1:Corporate culture /10-13 Unit 2:Leaders and managers /14-17 Unit 3:Internal communications /18-21 Unit 4:Chairing meetings /22-25 Grammarworkshop 1 (Units 1-4) /26-27 Competitiveadvantage Unit 5:Customer relationships /28-31 Unit 6:Competitive advantage /32-35 Unit 7: Aproposal /36-39 Unit 8:Presenting at meetings /40-43 Grammarworkshop 2 (Units 5-8) /44-45 Advertisingand sales Unit 9:Advertising and customers /46-49 Unit 10:Advertising and the Internet /50-53 Unit 11:Sales reports /54-57 Unit 12:The sales pitch /58-61 Grammarworkshop 3 (Units 9-12) /62-63 Finance Unit 13:Forecasts and results /64-67 Unit 14:Financing the arts /68-71 Unit 15:Late payers /72-75 Unit 16:Negotiating a lease /76-79 Grammarworkshop 4 (Units 13-16) /80-81 Thework environment Unit 17:Workplace atmosphere /82-85 Unit 18:The workforce of the future /86-89 Unit 19:Productivity /90-93 Unit 20:Staff negotiations /94-97 Grammarworkshop 5 (Units 17-20) /98-99 Corporaterelationships Unit 21:Corporate ethics /100-103 Unit 22:Expanding abroad /104-107 Unit 23:An overseas partnership /108-111 Unit 24:A planning conference /112-115 Grammarworkshop 6 (Units 21-24) /116-117 Communicationactivities /118 EXAMSKILLS AND EXAM PRACTICE /121-153 Contentsof exam section /121 Answerkey /154 Transcripts /170
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