Starting Test for Negotiators』Proficiency Assessment，Scoring Criteria， Scoring Chart&Negotiation Proficiency Scale 談判能力初始測試、計分標準、計分表及談判能力量表 PROGRAM ONE A General Introduction t0 Business Negotiation 項目一 商務談判概覽 Mission 1 Procedures of Business Negotiation 任務l 商務談判流程 Mission 2 Forms of Business Negotiation 任務2 商務談判形式 Mission 3 Three Categories of Business Negotiation 任務3 商務談判的三種類型 PROGRAM TWO Negotiation for Contract Terms 項目二 合同條款談判 Mission 1 Team Building for Negotiation 任務l 組建談判團隊 Mission 2 Knowing Your Rivals and Yourself 任務2 知彼知己 Mission 3 Making a Negotiation Plan 任務3 制訂談判計劃 Mission 4 Starting the Negotiation 任務4 商務談判開局 Mission 5 Quotation，Attack，Defense，Compromise and Draw 任務5 報價、進攻、防守、讓步與僵局 Mission 6 Conclusion of Negotiation 任務6締約 Mission 7 Negotiation Etiquette 任務7 談判禮儀 Mission 8 Adapting to Various Negotiating Styles 任務8 適應不同談判風格 Mission 9 Evaluation of Negotiation Results 任務9 評價談判結果 PROGRAM THREE Negotiation for Contract Implementation 項目三 合同執行談判 Mission l Changes in Payment Terms 任務] 變更支付方式 Mission 2 Changes in Packing Modes 任務2 變更包裝方式 Mission 3 Changes in Shipment Clauses 任務3 變更裝運條款 PROGRAM FOUR Negotiation for After-sales Service 項目四 合同善後談判 Mission l Claims 任務1 索賠 Mission 2 Settlement of Claims 任務2 理賠 Ending Test for Negotiators』Proficiency Assessment，Scoring Criteria，Scoring Chart&Negotiation Proficiency Scale 談判能力結束測試、計分標準、計分表及談判能力量表
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