Part Ⅰ Station and Platform Service站廳及站台服務 Unit 1 Enquiry Office Unit 2 Ticket Office Unit 3 Entrance of the Station Unit 4 Waiting Hall Unit 5 Ticket Check Unit 6 Exit of the Station Unit 7 Station Broadcasting Part Ⅱ Train Service列車服務 Unit 8 Equipment Introduction Unit 9 Welcoming Aboard Unit 10 Service in the Carriage Unit 11 Dining Car Service Unit 12 Train Broadcasting Unit 13 Getting Off the Train Part Ⅲ Other Services其他服務 Unit 14 Special Passenger Service Unit 15 Handling Complaints Unit 16 Lost and Found Unit 17 Emergency Response Unit 18 Thanks, Apologies and Advice Appendix References
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