目錄
Chapter 1 An Overview of Online Supportive Communication
1.1 Defining Online Supportive Communication
1.2 Advantages of Online Supportive Communication
1.3 Theoretical and Pragmatic Implications
1.4 Extant Literature on Online Supportive Communication
1.5 Limitation of Extant Literature
1.6 Theoretical Frameworks on Online Supportive Communication
1.6.1 Hyperpersonal Model
1.6.2 Social Presence
1.6.3 Optimal Matching Theory
1.6.4 Dual Process Models
1.7 A Masspersonal Model of Online Supportive Communication
References
Chapter 2 Other-Generated Comments and Online Support Provision
2.1 Quality of Support Messages: Person-Centeredness
2.1.1 Emotion-Focused Supportiveness
2.1.2 Action-Focused Supportiveness
2.1.3 Politeness
2.2 Online Comments and Perceived Supportiveness in Public Opinion
2.3 Online Comments and Impression Formatiol
2.4 Support-Seeker's Reply
2.5 Hypotheses Testing with an Experiment
2.5.1 Participants
2.5.2 Design
2.5.3 Procedure
2.5.4 Measures
2.6 Results
2.7 Discussion
Notes
References
Chapter 3 Revisiting the Impact of Others' Comments and Support-Seeker's Response on Support Provision in Online Forums
3.1 Others' Comments and Support Message
3.2 Appreciation Expression in Support-Seeker's Reply
3.3 Additional Reasoning in Support-Seeker's Reply
3.4 Examining Others' Comments and Support-Seeker's Response with an Experiment
3.4.1 Participants
3.4.2 Design
3.4.3 Procedure
3.4.4 Measures
3.5 Results
3.6 Discussion
3.7 Conclusion
Note
References
Chapter 4 Supportive Communication on Social Networking Sites:The Impact of Post Valence and Relational Closeness on Support Provision
4.1 Posting Patterns and Social Support
4.2 Relational Closeness and Social Support
4.3 Pilot Study: Exploring the Use of SNSs for Supportive Exchange
4.4 The Main Study: An Experiment on Support Seeking and Provision on SNSs
4.4.1 Participants
4.4.2 Experimental Design
4.4.3 Measures
4.4.4 Control Variables
4.4.5 Manipulation Checks
4.5 Results
4.6 Discussion
4.7 Conclusion
Note
References
Chapter 5 Different Forms of Support Provision on Social Network Sites
5.1 Valence of Support-Seeking Posts, Norm of Positivity Bias, and Self-Presentation
5.2 Directness of Support-Seeking, Face Threats, and Support Provision
5.3 Forms of Support and Perceived Supportiveness
5.4 A Cross-Sectional Survey Testing the Hypotheses
5.4.1 Participants
5.4.2 Procedure
5.4.3 Measures
5.5 Results
5.6 Discussion
Note
References
Chapter 6 Willingness to Reply to an Online Support-Seeking Post
6.1 Spiral of Silence and Benevolent Approach of Online Anonymity
6.2 Willingness to Respond and Expressed Opinions on Support Forums
6.3 Willingness to Respond and Support-Seeker's Reply
6.4 Willingness to Respond and Issue Involvement
6.5 An Experiment Testing the Hypotheses
6.5.1 Participants
6.5.2 Design
6.5.3 Procedure
6.5.4 Measures
6.6 Results
6.7 Discussion
References
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